Frequently Asked Questions

1. What are your office hours?
  • Our office hours vary by location. Please visit the specific location's page on our website or contact us directly for office hour details.
2. What are your access hours?
  • Our access hours also vary by location. Generally, we offer access to our storage units during convenient hours, typically from early morning to evening. You can find the specific access hours for each facility on their respective location pages.
3. Do you offer 24-hour access?
  • Yes, several of our locations offer 24-hour access to storage units. Please check the individual facility's page on our website for details.
4. How do I make a reservation?
  • You can easily make a reservation on our website by selecting the desired location and unit size, or you can contact our customer service team for assistance.
5. What security measures do you have in place?
  • We take security seriously and employ various measures, including gated access, surveillance cameras, and secure units, to ensure the safety of your belongings. Visit the specific location's page for more details on the security features available.
6. Can I pay my bill online?
  • Yes, we offer online bill pay for your convenience. You can log in to your account on our website to make payments.
7. Do you provide packing supplies?
  • Some of our locations offer packing supplies for purchase. Check with your nearest facility to see if they have the supplies you need.
8. Is there a minimum rental period?
  • Our rental periods vary depending on the location and the type of storage unit you choose. Some locations offer flexible month-to-month rentals, while others may have longer-term options. Visit the specific facility's page for rental details.
9. What items are not allowed in storage units?
  • Certain items, such as hazardous materials, perishable goods, and illegal items, are generally not allowed in storage units. Please review our rental agreement and facility guidelines for a comprehensive list of prohibited items.
10. How can I contact customer support?
  • You can reach our customer support team by phone during our phone hours, as listed on the respective facility's page. You can also use the contact form on our website to send us a message, and we'll get back to you as soon as possible.